ourselves and our customers. We use experience and knowledge
learned to "pay it forward" to other organizations, partners, and customers.
problems, we want to use our skills and resources to solve social problems as well.
This is the guiding principle behind CatchMark gives back.
Technology
Support
Proactive managed IT support, help desk services, and technology consulting for small and medium-sized businesses throughout West Michigan.
Technology
Solutions
Technology planning, cloud solutions, Microsoft 365, network infrastructure, and business technology integrations that improve operations.
Cybersecurity Services
Services include assessments, vulnerability management, compliance consulting, endpoint protection, training, and incident response planning.
We Are Technology Problem Solvers
CatchMark Technologies helps small and mid-sized businesses simplify and secure their technology through managed IT and cybersecurity solutions. Our name comes from Michigan’s logging history, where “catchmarks” brought order and clarity to crowded rivers full of timber. We believe technology can feel just as chaotic today, so our mission is to help businesses reduce complexity, minimize risk, and build dependable systems they can trust — so they can focus on serving their customers, not fighting their technology.
Trusted by Businesses Across West Michigan
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CatchMark is a great company to work with; very responsive and great at explaining things. They are also such a community-minded organization. I love what they do for local teams... Read full review
Virginia
Reeths-Puffer Varsity Softball Team came in for MEDIADAYS and they enjoyed every second of it!! They experience being on a podcast, creating short reels, professional action shots and a hype... Read full review
Katrina
Had a major problem with our email at our church and CatchMark took care of it. Easy to work with, and reasonably priced. Call them with any Technical problem you're having,... Read full review
Dale
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Great Company! They helped with my SEO for my website. Also partnered with them with their catchMark Sportsnet Which helps showcase local teens in sports for schools
Joel
This is the second time Catchmark Technologies has helped my small business in time of need. Their team has been responsive, professional, knowledgeable and courteous.
Gus
Great customer service! Maybe the best! Wouldn’t call anyone else when I’m in need of tech support !
Lisa
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Thanks for the purchase
Bezing
Best tech support around in West Michigan.
Levi
See Our Latest Posts
Stay updated with CatchMark Technology, posting updates and technology tips!
Behind the Ticket: Downtime Is More Expensive Than It Looks
Why “it was only down for an hour” is rarely that simple. Every IT ticket tells a story. Sometimes the story starts with urgency. “The internet is down.”“Email is not working.”“We cannot access the system.”“The phones are offline.”“The server is not responding.”“No one can print.”“Our payment system is down.”“The application we use every day will […]
Tech Files: Tech Files: Did We Shut Off Their Access?
Friday was an employee’s last day. They returned their laptop, handed over their key, said goodbye to the team, and headed out the door. Everything seemed handled until Monday morning, when someone asked a simple question: “Did we shut off all of their access?” Their email account had been disabled, but what about the shared […]
More Than IT Support: A Long-Term Technology Partnership
When Industrial Concepts & Solutions was established in 2025, the company needed more than help with a few technology projects. They needed a partner who could help build the right technology foundation and continue supporting them as they grew. That’s where CatchMark Technologies came in. “Industrial Concepts & Solutions was established in 2025. We contacted […]
Caught in the Breach: The Day We Went Back to Pen and Paper
After more than two decades in the technology industry, I have had the opportunity to see a lot. I have seen businesses invest heavily in technology to become faster, more efficient, and more connected. That is usually a good thing. The right systems can streamline operations, improve customer service, reduce errors, and give leadership better […]
Tech Files: The File That Shouldn’t Have Existed
It was supposed to be a routine computer replacement. An employee was cleaning out an old desktop before it was recycled when they stumbled across a folder labeled “Employees.” Inside were job applications from more than a decade ago, copies of driver’s licenses, tax documents, and payroll records for people who hadn’t worked at the […]
Built for Tech: Better Technology Creates Better Customer Experiences
Most customers do not care what technology a business uses. They do not care what software runs behind the scenes. They do not care which phone system is in place. They do not care what project management platform the team uses, what cloud environment stores the data, or what ticketing system tracks the work. At […]
Tech Files: One Email Changed Everything – Why Cybersecurity Matters More Than Ever
Monday mornings are usually busy. Phones are ringing, customers are walking through the door, and employees are settling into another workweek. For one local business owner, though, that routine came to a screeching halt with a single click. The email looked normal. It appeared to come from a trusted vendor, complete with a familiar logo […]
Behind the Ticket: Cybersecurity Is Not a Product You Buy
Why tools matter, but discipline protects the business. Every IT ticket tells a story. Sometimes the story starts with a question. “We bought antivirus. Are we covered?”“We have a firewall. Isn’t that enough?”“Our email has spam filtering, so why did this message get through?”“We use Microsoft 365. Doesn’t that handle security?”“Our insurance company is asking […]
Tech Files: The Computer Wasn’t Broken – The Business Plan Was
Monday morning started like every other. Employees logged in. Phones were ringing. Orders were being processed. Customers were being helped.Then accounting lost access to its server. It wasn’t caused by ransomware. It wasn’t a power outage. It wasn’t even a hardware defect. The server had simply reached the end of its lifecycle. It had been […]
Caught in the Breach: The Alert Everyone Ignored
After more than two decades in the technology industry, I have had the opportunity to see a lot. I have seen major problems announced loudly. Servers crash. Users call. Systems go offline. Phones light up. Everyone knows something is wrong. But I have also seen problems whisper first. A small alert. A warning in a […]
